Question 1

My visa application has been rejected. Can you refund my money?

Accepted Answer

No, unfortunately, this is not possible. When your visa application has been rejected, your visa application has been processed by us. This means that we have paid for your visa application with the government. A refund is therefore not possible.

Question 2

I do not have a Citizen Service Number (BSN). What do I have to fill-in?

Accepted Answer

You can enter zero nine-times (000000000) in the input field on the application form.

Question 3

Can a government of a country process an application urgently?

Accepted Answer

No. A government agency always maintains its own assessment time and cannot prioritize applications.

Question 4

Can I print my NZeTA in black and white?

Accepted Answer

Yes, the visa can be printed in black and white.

Question 5

Do I need to print my NZeTA?

Accepted Answer

We recommend that you always take your NZeTA with your hardcopy (printed) or softcopy (on your smartphone, tablet, or laptop) when traveling.

Question 6

Can I renew my NZeTA?

Accepted Answer

We cannot extend your NZeTA for you. In some destinations, it is possible to renew your visa on the spot. You can find out whether this is possible for your travel destination in the information on our website.

Question 7

My passport will expire soon, and I will apply for a new one before I travel, can I already apply for an NZeTA?

Accepted Answer

No, for the validity of your NZeTA, it is important that the information on your NZeTA matches the information on the passport you are traveling with. You must, therefore, have your new passport details before applying for your NZeTA.

Question 8

Accepted Answer

Online NZeTA Visa Status

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