This Privacy Policy explains how NZeTA-Visa.org ("we", "us" or "our") collects, uses, stores and protects your personal information when you use our website and NZeTA application service. By using our website, you agree to the practices described in this policy.
1. Who we are
NZeTA-Visa.org is a private, independent online service that helps travellers prepare and submit their New Zealand Electronic Travel Authority (NZeTA) applications. We are not affiliated with the New Zealand government or Immigration New Zealand. The final decision on every application is made by the New Zealand immigration authorities. You can contact us at visa@nzeta-visa.org.
2. Information we collect
We collect the following types of personal information when you use our service.
a) Information you give us
- Identity information: full name, date of birth, gender and nationality.
- Passport information: passport number, issuing country, issue date and expiry date.
- Contact information: email address and phone number.
- Payment information: credit or debit card details, processed securely by our payment provider. We do not store full card numbers.
- Application details: purpose of travel, travel dates, and the health and character declarations required by the New Zealand immigration authorities.
- Photo: the passport-style photo you upload as part of your application.
b) Information collected automatically
- Technical data: IP address, browser type and version, operating system and device type.
- Usage data: pages visited, time spent on pages, referring URLs and click behaviour.
- Cookies: session, analytics and preference cookies (see section 7).
3. How we use your information
We use your personal information to:
- Process your NZeTA application: submit your details to the New Zealand immigration authorities on your behalf.
- Process payments: verify and complete your transaction securely.
- Communicate with you: send application updates, confirmation emails and replies to your support requests.
- Improve our service: analyse how the website is used so we can make it better.
- Meet legal requirements: comply with our obligations under applicable laws and regulations.
- Prevent fraud: detect and prevent fraudulent applications or misuse of our service.
4. How we share your information
We do not sell, rent or trade your personal information to third parties for marketing. We may share your information with:
- The New Zealand immigration authorities (Immigration New Zealand): your application data is sent to them for assessment of your NZeTA. We cannot provide our service without doing this.
- Payment processors: your payment details are shared with our secure payment gateway providers only to complete transactions.
- Service providers: technology providers who support our website, such as hosting and email delivery, under strict confidentiality agreements.
- Legal authorities: where required by law, court order or regulatory obligation.
5. How long we keep your information
We keep your personal information for as long as we need it to:
- Complete and support your NZeTA application.
- Comply with our legal and regulatory obligations.
- Resolve disputes and enforce our agreements.
Application records are usually kept for up to 5 years after your last interaction with our service. After that, they are securely deleted or anonymised.
6. Data security
We take the security of your personal information seriously. We use:
- SSL/TLS encryption: all data sent between your browser and our website is encrypted.
- Secure servers: your data is stored on protected servers with access controls and monitoring.
- PCI DSS-compliant payment processing: card details are handled by certified payment processors and are never stored on our servers.
Despite these measures, no system is completely secure. We cannot guarantee the absolute security of data sent over the internet.
7. Cookies
We use cookies and similar tracking technologies on our website, including:
- Essential cookies: needed for the website to work properly, for example to manage your session and protect forms.
- Analytics cookies: we use Google Analytics to understand how visitors use our website. This data is aggregated and anonymised. You can opt out with the Google Analytics opt-out browser add-on.
- Advertising cookies: Google's DoubleClick/DART cookie may be used to show relevant ads based on your previous visits. You can manage your ad preferences in Google Ad Settings.
You can control cookies in your browser settings. If you disable essential cookies, parts of our website may not work properly.
8. Your rights
Depending on where you live, you may have the following rights over your personal data:
| Access | Ask for a copy of the personal data we hold about you. |
|---|---|
| Correction | Ask us to correct inaccurate or incomplete data. |
| Erasure | Ask us to delete your personal data, subject to legal retention requirements. |
| Restriction | Ask us to limit how we process your data in certain circumstances. |
| Objection | Object to us processing your data for direct marketing. |
| Data portability | Ask for your data in a structured, machine-readable format. |
To use any of these rights, email us at visa@nzeta-visa.org. We will respond within 30 days.
9. Children's privacy
Our service is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has submitted information through our website, please contact us and we will delete it promptly.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any third-party website you visit.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in legal requirements. Changes will be posted on this page with a new "last updated" date. If you continue to use our service after a change, you accept the updated policy.
12. Contact us
If you have any questions, concerns or requests about this Privacy Policy or how we handle your personal data, contact us:
- Email: visa@nzeta-visa.org
- Online: our contact us page