Last Updated: June 2026
This Privacy Policy explains how NZeTA-Visa.org ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website and NZeTA visa application services. By using our website, you agree to the practices described in this policy.
1. Who We Are
NZeTA-Visa.org is a private, independent online service that assists travellers in preparing and submitting their New Zealand Electronic Travel Authority (NZeTA) applications. We are not affiliated with the New Zealand Government or Immigration New Zealand. You can reach us at visa@nzeta-visa.org.
2. Information We Collect
We collect the following categories of personal information when you use our service:
a) Information You Provide Directly
- Identity information: Full name, date of birth, gender, nationality
- Passport information: Passport number, issue country, issue date, expiry date
- Contact information: Email address, phone number
- Payment information: Credit/debit card details (processed securely via our payment provider — we do not store full card numbers)
- Application details: Travel purpose, travel dates, health declarations as required by Immigration New Zealand
- Travel photo: Passport-style photograph uploaded as part of the application
b) Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, device type
- Usage data: Pages visited, time spent on pages, referring URLs, click behaviour
- Cookies: Session cookies, analytics cookies, and preference cookies (see Section 7)
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing your NZeTA application — submitting your details to Immigration New Zealand on your behalf.
- Payment processing — verifying and completing your transaction securely.
- Communication — sending application status updates, confirmation emails, and support responses.
- Service improvement — analysing usage patterns to improve our website and user experience.
- Legal compliance — meeting our obligations under applicable laws and regulations.
- Fraud prevention — detecting and preventing fraudulent applications or misuse of our service.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:
- Immigration New Zealand / New Zealand Government — your application data is transmitted to the government for NZeTA assessment. This is essential to provide our service.
- Payment processors — your payment details are shared with our secure payment gateway providers solely to complete transactions.
- Service providers — third-party technology providers who support our website operations (e.g. hosting, email delivery) under strict confidentiality agreements.
- Legal authorities — where required by law, court order, or regulatory obligation.
5. Data Retention
We retain your personal information for as long as necessary to:
- Complete and support your NZeTA application.
- Comply with our legal and regulatory obligations.
- Resolve disputes and enforce our agreements.
Application records are typically retained for up to 5 years after your last interaction with our service, after which they are securely deleted or anonymised.
6. Data Security
We take the security of your personal information seriously. We use:
- SSL/TLS encryption — all data transmitted between your browser and our website is encrypted.
- Secure servers — your data is stored on protected servers with access controls and monitoring.
- PCI DSS-compliant payment processing — credit card information is handled by certified payment processors and never stored on our servers.
Despite these measures, no system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet.
7. Cookies
We use cookies and similar tracking technologies on our website. These include:
- Essential cookies — required for the website to function correctly (e.g. session management, form security).
- Analytics cookies — we use Google Analytics to understand how visitors use our website. This data is aggregated and anonymised. You can opt out via the Google Analytics opt-out browser add-on.
- Advertising cookies — Google's DoubleClick/DART cookie may be used to serve relevant ads based on your previous visits. You can manage ad preferences through Google Ad Settings.
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Correction — request correction of inaccurate or incomplete data.
- Erasure — request deletion of your personal data, subject to legal retention requirements.
- Restriction — request that we limit the processing of your data in certain circumstances.
- Objection — object to processing of your data for direct marketing purposes.
- Data portability — request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at visa@nzeta-visa.org. We will respond within 30 days.
9. Children's Privacy
Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian believes their child has submitted information through our website, please contact us and we will promptly delete it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our service after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: